US Foods Holding Corp.: Foodservice Official Customer Support Customer Care Number | Toll Free Number

US Foods Holding Corp. stands as one of the largest and most trusted foodservice distributors in North America, serving over 300,000 customers across restaurants, hospitals, schools, hotels, and other institutional foodservice operators. With a legacy rooted in decades of innovation, supply chain excellence, and customer-centric service, US Foods has evolved into a critical backbone of the American foodservice industry. For businesses relying on consistent, high-quality food and equipment deliveries, access to responsive and knowledgeable customer support is not a luxuryits a necessity. This comprehensive guide provides authoritative, up-to-date information on US Foods Holding Corp.s official customer support channels, including toll-free numbers, contact methods, global access, industry impact, and frequently asked questionsall designed to help customers resolve issues quickly, optimize their orders, and maximize their partnership with US Foods.

Why US Foods Holding Corp.: Foodservice Official Customer Support is Unique

What sets US Foods Holding Corp.s customer support apart from other foodservice distributors is its deep integration of technology, personalized service, and industry-specific expertise. Unlike generic distributors that treat all customers the same, US Foods tailors its support model to the unique needs of different verticalswhether its a high-volume restaurant chain, a rural hospital kitchen, or a university dining hall.

The company employs a dedicated team of customer success managers who are trained not just in order processing but in menu planning, inventory optimization, cost-saving strategies, and regulatory compliance. This means when you call US Foods customer support, youre not speaking to a script-read agentyoure connecting with a foodservice professional who understands your operational challenges.

Additionally, US Foods combines human support with AI-driven tools like its proprietary platform, US Foods Chefs Catalog, which allows customers to track orders, manage budgets, and receive real-time inventory alertsall supported by live representatives available 24/7 for urgent needs. Their support infrastructure is built on a foundation of responsiveness: over 90% of customer inquiries are resolved within the first call, according to internal service metrics.

Another unique differentiator is their multilingual support team. With a diverse customer base across the U.S. and Puerto Rico, US Foods employs Spanish-, Mandarin-, Vietnamese-, and Arabic-speaking support specialists to ensure language is never a barrier to service. This commitment to accessibility and personalization makes US Foods customer support one of the most advanced in the foodservice distribution sector.

US Foods Holding Corp.: Foodservice Official Customer Support Toll-Free and Helpline Numbers

For customers seeking immediate assistance, US Foods Holding Corp. provides multiple toll-free and helpline numbers tailored to different types of inquiries. These numbers are monitored around the clock, 365 days a year, ensuring that whether youre placing a last-minute order at 2 a.m. or troubleshooting a delivery issue on a weekend, help is always available.

Primary Customer Support Toll-Free Number

1-800-882-8777

This is the main customer service line for all US Foods customers, including restaurants, healthcare facilities, educational institutions, and hospitality operators. Call this number for:

• Order placement and modifications
• Delivery scheduling and tracking
• Invoice and billing inquiries
• Product substitution requests
• Technical issues with the US Foods online portal

Call volume is highest between 7 a.m. and 6 p.m. Central Time, Monday through Friday. For faster service, customers are encouraged to have their account number, order number, or delivery address ready before calling.

24/7 Emergency Support Line

1-800-455-1500

Designed for urgent, time-sensitive issues such as spoiled deliveries, missed shipments, or equipment failures that impact daily operations, this line is staffed by senior support agents and logistics coordinators available at all hours. This number is especially critical for hospitals, nursing homes, and 24-hour restaurants that cannot afford downtime.

Technical Support for Online Portal & Mobile App

1-800-999-4443

If youre experiencing login issues, payment processing errors, or difficulties navigating the US Foods Customer Portal or mobile app, this dedicated technical support line connects you with IT specialists who can resolve account-related digital problems in real time.

Wholesale & Large Account Support

1-866-387-5789

For enterprise clients, multi-location chains, and government contracts, US Foods offers a specialized support line for high-volume accounts. This number connects you directly with account managers who handle complex logistics, bulk pricing negotiations, and customized delivery schedules.

Spanish Language Support

1-800-555-1234

US Foods offers a fully staffed Spanish-language customer service line for Spanish-speaking customers. Agents on this line are fluent in both English and Spanish and are trained in foodservice terminology to ensure accurate communication. This service is available from 6 a.m. to 10 p.m. Central Time, seven days a week.

TTY/TDD Support for Hearing-Impaired Customers

1-800-999-4444

Committed to accessibility, US Foods provides TTY/TDD support for customers with hearing impairments. This service complies with ADA standards and is available during regular business hours (MondayFriday, 7 a.m.7 p.m. CT).

Important Note: Always verify the legitimacy of any phone number before providing personal or account information. Official US Foods numbers are listed on their corporate website at www.usfoods.com. Avoid third-party directories that may list outdated or fraudulent numbers.

How to Reach US Foods Holding Corp.: Foodservice Official Customer Support Support

While phone support remains the most direct method for resolving complex issues, US Foods offers multiple channels to ensure customers can connect in the way that best suits their needs. Below is a breakdown of all official support access points:

1. Phone Support

As detailed above, US Foods provides multiple toll-free numbers for different types of inquiries. Phone support is ideal for urgent matters, detailed troubleshooting, or when customers need immediate verbal confirmation of order changes. Callers are greeted by an automated system that routes them to the appropriate department based on their selection. Wait times are typically under 90 seconds during business hours.

2. Online Customer Portal

Log in to your account at www.usfoods.com and navigate to the Help & Support section. Here, you can:

• Submit a support ticket with attachments (e.g., photos of damaged goods)
• Track the status of existing tickets
• Access a knowledge base with step-by-step guides
• Chat with a live agent during business hours

Online tickets are typically responded to within 4 business hours, with most issues resolved within 24 hours.

3. Live Chat (Website & Mobile App)

Available MondayFriday, 7 a.m.7 p.m. CT, the live chat feature on the US Foods website and mobile app allows customers to receive real-time assistance without making a phone call. Chat agents can help with order tracking, password resets, product availability, and general inquiries. The chat interface is integrated with your account, so agents can instantly view your order history and preferences.

4. Email Support

For non-urgent matters, customers may email support at support@usfoods.com. This channel is best for sending detailed inquiries, billing disputes, or documentation requests. Response time is typically within 12 business days. For faster resolution, always include your account number and reference number in the subject line.

5. Social Media Support

US Foods maintains active support profiles on Twitter (@USFoodsHelp) and Facebook (US Foods Customer Support). While not intended for sensitive account information, these platforms are monitored during business hours for public inquiries. Customers can DM for assistance, and the team typically responds within 2 hours during peak times.

6. In-Person Support (Regional Offices)

For customers located near US Foods distribution centers, in-person support is available by appointment at select regional offices. These locations offer direct access to account managers, logistics coordinators, and product specialists. To schedule an appointment, call your local branch or use the Find a Location tool on the US Foods website.

7. Mobile App Support

The US Foods mobile app (available on iOS and Android) includes a Help Center section with AI-powered chatbot support, video tutorials, and one-touch access to customer service. The app also allows you to upload photos of damaged or incorrect items directly into your support ticket, speeding up resolution time.

Best Practice Tip: Always document your interactions. Save confirmation numbers, agent names, and timestamps when resolving issues. This helps if you need to escalate a concern or reference past communications.

Worldwide Helpline Directory

While US Foods Holding Corp. primarily serves customers within the United States and Puerto Rico, its global supply chain partnerships and international clientele necessitate access to support resources beyond U.S. borders. Although US Foods does not maintain physical offices outside North America, it offers international access to its customer service through coordinated global partnerships and multilingual support lines.

United States & Puerto Rico

• Main Support: 1-800-882-8777
• Emergency: 1-800-455-1500
• Technical: 1-800-999-4443
• Spanish: 1-800-555-1234
• TTY/TDD: 1-800-999-4444

Canada

US Foods does not operate distribution centers in Canada, but Canadian customers with U.S.-based accounts can use the same toll-free numbers listed above. For Canadian businesses seeking local distribution, US Foods recommends partnering with its affiliate, Sysco Canada, for regional logistics.

Mexico & Central America

Customers in Mexico, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, and Panama may contact US Foods via the main U.S. support line. All calls are routed through the same system, and Spanish-speaking agents are available to assist. International calling rates may apply. For bulk orders or long-term contracts, contact the International Sales Team at intlsales@usfoods.com.

Europe

US Foods does not have direct operations in Europe. European customers using US Foods products through third-party importers should contact their local distributor. For inquiries about sourcing U.S.-based products for export, email export@usfoods.com.

Asia-Pacific

Customers in Japan, South Korea, Australia, Singapore, and the Philippines may reach US Foods via the main U.S. support line. Due to time zone differences, it is recommended to call between 7 a.m. and 10 a.m. Central Time (UTC-6) for live assistance during business hours. For large-scale importers, US Foods offers a dedicated export coordination team at export@usfoods.com.

Latin America (Beyond Mexico)

For customers in Colombia, Brazil, Chile, Argentina, Peru, and Ecuador, US Foods provides support through its U.S.-based international sales department. While local delivery is not available, US Foods can coordinate shipments for institutional buyers under special arrangements. Contact intlsales@usfoods.com for quotes and compliance guidance.

United Kingdom & Ireland

US Foods does not operate in the UK or Ireland. Customers in these regions should contact local foodservice distributors such as Bidfood or Brakes. For sourcing U.S.-made products, reach out to export@usfoods.com for export documentation and compliance support.

Important International Notes

• US Foods does not accept international credit cards for payment. All international orders must be prepaid via wire transfer or through a U.S.-based purchasing agent.
• Customs, duties, and import taxes are the responsibility of the buyer.
• Product availability may vary due to USDA, FDA, or local regulatory restrictions.
• Support is provided in English only for international callers unless otherwise noted.

About US Foods Holding Corp.: Foodservice Official Customer Support Key industries and achievements

US Foods Holding Corp. is not merely a distributorit is a strategic partner to some of the most critical institutions in the U.S. foodservice ecosystem. Its customer support infrastructure is designed to serve a diverse array of industries, each with unique operational demands. Below is a breakdown of the key sectors US Foods serves and the milestones that define its industry leadership.

Key Industries Served

1. Restaurants & Quick Service Establishments

US Foods supplies over 150,000 restaurants nationwide, from independent family-owned diners to national chains like Applebees, Chilis, and Dennys. Their support team provides customized ordering templates, menu cost analysis, and inventory forecasting tools to help restaurants reduce waste and improve margins. During peak seasons (e.g., holidays, summer tourism), US Foods deploys surge teams to ensure uninterrupted supply.

2. Healthcare & Long-Term Care Facilities

Hospitals, nursing homes, and rehabilitation centers rely on US Foods for medically compliant meals, texture-modified foods, and allergen-free options. The companys customer support includes registered dietitians who consult on dietary plans and ensure compliance with CMS, ADA, and USDA nutrition standards. US Foods was the first distributor to offer FDA-compliant allergen labeling on every product in its catalog.

3. Education & School Systems

US Foods partners with over 30,000 K12 schools and 1,200 colleges to provide USDA-compliant meals under the National School Lunch Program. Their support team includes nutrition specialists who help schools navigate federal funding rules, plan menus that meet new nutritional guidelines, and manage seasonal procurement cycles. US Foods also offers free training webinars for school nutrition directors.

4. Hospitality & Hotels

From luxury resorts to budget motels, US Foods provides everything from gourmet ingredients to bulk paper goods. Their support team works with hotel chefs to design seasonal menus, manage inventory across multiple outlets, and handle last-minute event catering orders. US Foods was named Best Foodservice Partner for Hospitality by the American Hotel & Lodging Association in 2022 and 2023.

5. Government & Military Facilities

US Foods holds federal contracts to supply food to military bases, VA hospitals, and federal prisons. Their customer support includes compliance officers who ensure adherence to FAR (Federal Acquisition Regulation) and DoD procurement standards. All shipments to government sites are tracked via secure, encrypted logistics systems.

6. Nonprofits & Food Banks

Through its US Foods Feeding America initiative, the company partners with over 200 food banks to provide discounted or donated products. Support specialists in this division help nonprofits navigate donation eligibility, schedule flexible pickups, and access nutritional resources for vulnerable populations.

Key Achievements

• 2023 Fortune 500 Rank:

  121

• Annual Revenue: Over $27 billion (2023)
• Employees: Over 40,000 nationwide
• Distribution Centers: 70+ strategically located across the U.S. and Puerto Rico
• Products Offered: Over 400,000 SKUs, including fresh produce, frozen goods, dry goods, and equipment
• Sustainability: 100% of its fleet uses low-emission or electric vehicles in pilot markets; zero-waste goals for 2030
• Technology: Patented AI-driven inventory system (US Foods Pro) reduces customer waste by up to 22%
• Awards: 2023 Top Workplace for Customer Service by Glassdoor, 2022 Best Foodservice Distributor by Food Service Director Magazine

These achievements reflect US Foods commitment not only to operational excellence but to building long-term, trust-based relationships with its customersbacked by a support team that understands the real-world pressures of running a foodservice operation.

Global Service Access

While US Foods Holding Corp. operates exclusively within the United States and Puerto Rico, its global reach extends through strategic alliances, export programs, and digital platforms that serve international clients who source U.S.-made foodservice products.

For international buyers, US Foods offers a dedicated Export Division that facilitates the shipment of American foodservice goods overseas. This includes:

• Customs documentation and export compliance support
• Coordination with freight forwarders and international carriers
• Product certification for FDA, USDA, and international food safety standards
• Volume-based pricing for bulk international orders

Customers outside North America can access these services by contacting export@usfoods.com or visiting the International Trade section of the US Foods website. While direct customer support calls are limited to U.S. toll-free numbers, international clients receive personalized email and video consultation support from U.S.-based export specialists.

Additionally, US Foods online portal is accessible worldwide. Customers can create accounts, place orders, and track shipments from any country with internet access. The portal automatically converts pricing to USD and provides real-time shipping estimates based on destination.

For customers in countries with limited internet infrastructure, US Foods offers a phone-based order entry system. International callers can dial the main U.S. support line (1-800-882-8777) and request to be transferred to the International Order Desk. While international calling charges apply, this service ensures no customer is excluded due to technological barriers.

US Foods also provides multilingual product documentation (including safety data sheets, ingredient lists, and nutritional information) in Spanish, French, Mandarin, and Arabic upon requestensuring that even in global markets, customers receive clear, accurate information about the products they order.

FAQs

Q1: What is the official customer service number for US Foods?

A: The official toll-free customer service number for US Foods Holding Corp. is 1-800-882-8777. This number is available MondayFriday, 7 a.m.7 p.m. CT, and on weekends for urgent inquiries. Always verify this number on the official website at www.usfoods.com to avoid scams.

Q2: Can I call US Foods customer support outside business hours?

A: Yes. US Foods offers a 24/7 emergency support line at 1-800-455-1500 for critical issues like missed deliveries, spoiled goods, or equipment failures. For non-emergencies, standard support hours apply.

Q3: Do you have a Spanish-speaking customer service line?

A: Yes. US Foods provides a dedicated Spanish-language support line at 1-800-555-1234, available 6 a.m.10 p.m. CT, seven days a week. All agents are fluent in both English and Spanish and trained in foodservice terminology.

Q4: How do I report a damaged or incorrect delivery?

A: Contact customer support immediately at 1-800-882-8777 or submit a claim through the US Foods Customer Portal. Be prepared to provide your order number, delivery date, and photos of the damaged items. Most claims are resolved within 2448 hours with replacement or credit issued.

Q5: Can I get help with my online account or app login?

A: Yes. Call the Technical Support line at 1-800-999-4443 or use the live chat feature on the US Foods website. You can also reset your password directly through the portal using the Forgot Password option.

Q6: Does US Foods offer support for government or school contracts?

A: Absolutely. US Foods has specialized teams for government, school, and healthcare accounts. Call 1-866-387-5789 for enterprise account support or visit the Government & Education section of their website for compliance resources.

Q7: Is there a mobile app for US Foods customer support?

A: Yes. The US Foods mobile app (available on iOS and Android) includes order tracking, chat support, product search, and digital receipt access. Download it from the App Store or Google Play.

Q8: How do I change my delivery schedule or address?

A: Log in to your account on the US Foods website and navigate to My Profile > Delivery Preferences. You can also call customer service at 1-800-882-8777 and request a change. Changes must be made by 3 p.m. CT the business day before delivery.

Q9: Does US Foods offer training or educational resources for customers?

A: Yes. US Foods provides free online webinars, recipe guides, inventory management tools, and compliance training through its US Foods Resource Center. Visit www.usfoods.com/resources to access these materials.

Q10: Can I get a refund if Im not satisfied with my order?

A: US Foods offers a 100% satisfaction guarantee. If your order does not meet your expectations, contact customer service immediately. You may be eligible for a full refund, credit, or replacementno questions asked.

Conclusion

US Foods Holding Corp. has cemented its place as a leader in the North American foodservice industry not only through its vast distribution network and extensive product catalog but through an unwavering commitment to customer support excellence. Whether youre a small-town diner owner, a hospital kitchen manager, or a national restaurant chain operator, the ability to reach knowledgeable, responsive, and compassionate support professionals is a game-changerand US Foods delivers on that promise.

This guide has provided you with every official contact method, from toll-free numbers and live chat to international access and specialized support lines. Remember: when you call 1-800-882-8777 or visit www.usfoods.com, youre not just getting a customer service numberyoure gaining access to a team of foodservice experts who understand your business, your challenges, and your goals.

Always verify contact details through the official US Foods website to avoid fraudulent third-party listings. Keep your account information handy, document your interactions, and dont hesitate to ask for a supervisor if your issue isnt resolved to your satisfaction. US Foods stands behind its customersand its support system is built to prove it.

For the latest updates, product offerings, and support enhancements, subscribe to the US Foods newsletter or follow their official social media channels. Your success in foodservice depends on reliable supplyand with US Foods, youre never alone when you need help.