Hawaiian Airlines Cancellation Policy: A Complete Guide to Hassle-Free Changes

Travel plans don’t always go as expected, and knowing the Hawaiian Airlines cancellation policy can save you time, money, and frustration. Whether you need to cancel a flight due to unforeseen circumstances or adjust your itinerary, understanding the airline’s policies can help you navigate the process smoothly. In this guide, we’ll break down Hawaiian Airlines’ cancellation rules, refund eligibility, and step-by-step instructions for canceling your flight hassle-free.

Understanding Hawaiian Airlines Cancellation Policy

Hawaiian Airlines provides passengers with flexibility when it comes to canceling flights. The airline’s cancellation policy varies depending on ticket type, fare rules, and when the cancellation is made. Here’s a detailed look at how it works:

24-Hour Risk-Free Cancellation

Hawaiian Airlines offers a 24-hour risk-free cancellation policy, allowing passengers to cancel their booking without any penalty if the cancellation is made within 24 hours of purchase and the flight departure is at least seven days away. This applies to all ticket types, including Main Cabin, Extra Comfort, and First Class.

Non-Refundable Ticket Cancellation

For passengers holding non-refundable tickets, cancellations are allowed, but a cancellation fee may apply. Instead of receiving a monetary refund, you’ll receive a credit that can be used for future travel with Hawaiian Airlines. The value of your ticket will be retained as an eCredit, which must be used within the validity period stated by the airline.

Refundable Ticket Cancellation

If you’ve purchased a refundable ticket, you can cancel your flight at any time and receive a full refund to your original form of payment. Refundable fares provide the most flexibility, making them a great option for travelers who may need to change their plans.

Award Ticket Cancellation

If you booked your flight using HawaiianMiles, the airline allows cancellations with the ability to redeposit miles back into your account. However, depending on your elite status with Hawaiian Airlines, a redeposit fee may apply.

Step-by-Step Guide to Canceling a Hawaiian Airlines Flight

If you need to cancel your Hawaiian Airlines flight, follow these simple steps:

1. Log in to Your Hawaiian Airlines Account

   • Visit the official Hawaiian Airlines website and log in using your booking details.

2. Access Your Trip Details

   • Navigate to the Manage Flights section and enter your confirmation number to retrieve your booking.

3. Select Cancellation Option

   • Choose the flight you wish to cancel and review the applicable cancellation policies.

4. Confirm Cancellation

   • Follow the on-screen instructions and confirm your cancellation. If eligible for a refund or credit, details will be provided at this step.

5. Check Your Refund or Credit Status

   • If you qualify for a refund, the amount will be processed within the stated period. If you receive a travel credit, note the expiration date for future bookings.

Hawaiian Airlines Refund Policy

Who is Eligible for a Refund?

Refund eligibility depends on the type of ticket purchased. Here’s a quick breakdown:

• Refundable Tickets: Eligible for a full refund.

• Non-Refundable Tickets: No monetary refund, but future travel credit is provided.

• Award Tickets: Miles can be redeposited, with fees applied in some cases.

• Cancelled Flights by Hawaiian Airlines: If the airline cancels your flight, you are entitled to a full refund or an alternative flight.

How to Request a Refund

For refundable tickets, refunds can be requested online through the Manage Flights section or by contacting Hawaiian Airlines’ customer service. Refund processing times vary but generally take 7–10 business days.

Hawaiian Airlines Change Policy

If you prefer to change your flight instead of canceling, Hawaiian Airlines offers flexible options:

• No Change Fees for Main Cabin and Higher Fares: Hawaiian Airlines has eliminated change fees for most ticket types, allowing passengers to modify travel dates without additional charges.

• Fare Difference May Apply: If the new flight is more expensive, passengers must pay the fare difference.

Cancellation Fees for Hawaiian Airlines Flights

Cancellation fees depend on your ticket type and how close to departure you cancel:

• Within 24 Hours of Booking: No cancellation fee (if booked at least 7 days before departure).

• Non-Refundable Tickets: Cancellation fees range from $100–$200, depending on fare rules.

• Award Tickets: A redeposit fee may apply.

Tips for a Smooth Cancellation Process

1. Cancel Within 24 Hours: If you’re unsure about your trip, cancel within 24 hours of booking to avoid fees.

2. Check Your Ticket Type: Knowing whether your ticket is refundable or non-refundable helps in decision-making.

3. Use eCredits Wisely: If you receive travel credit, book your next trip within the valid period to avoid losing the value.

4. Contact Customer Support: If you encounter any issues, Hawaiian Airlines’ customer service can assist you with cancellations and refunds.

Conclusion

Understanding the Hawaiian Airlines cancellation policy can help you manage your travel plans with confidence. Whether you have a refundable or non-refundable ticket, the airline offers flexible options to suit different travel needs. By following the cancellation steps outlined above, you can save time and money while ensuring a smooth experience. If you need assistance, Hawaiian Airlines’ customer service is available to guide you through the process.