Hawaiian Airlines Cancellation Policy: A Complete Guide for Stress-Free Travel

Flight cancellations are never part of the plan, but sometimes life has other ideas. Whether it’s an unexpected work commitment, a family emergency, or just a change in travel goals, having flexible options can make all the difference. That’s why knowing the Hawaiian Airlines cancellation policy is so important before you book or change a flight.

This blog breaks down everything you need to know—from risk-free cancellations to refunds, flight credits, and how to avoid extra fees. If you’re wondering what happens if you cancel a Hawaiian Airlines ticket or if the airline cancels on you, this guide has your answers.

Why the Hawaiian Airlines Cancellation Policy Matters

Air travel today is more flexible than ever. Hawaiian Airlines, like many other carriers, has adapted its policies over the past few years to accommodate the unpredictable nature of modern travel. Whether you’re flying inter-island, to the mainland, or internationally, the Hawaiian Airlines cancellation policy gives you various options depending on your fare type, timing, and how the ticket was purchased.

Understanding this policy is crucial for three main reasons:

• You’ll know if your ticket qualifies for a refund

• You can avoid unnecessary fees or forfeiting the ticket value

• You’ll be prepared to make changes without stress

The 24-Hour Cancellation Rule: A Full Refund Window

One of the most passenger-friendly parts of the Hawaiian Airlines cancellation policy is the 24-hour cancellation option. If you book a flight and change your mind, you can cancel it within 24 hours and get a full refund, no questions asked.

To qualify:

• Your flight must be booked directly through Hawaiian Airlines (not a third-party site)

• The flight must be at least 7 days away at the time of booking

This rule applies regardless of fare type, including basic fares. It's a great way to lock in a good deal while you finalize your plans.

Refundable vs. Non-Refundable Tickets: What You Need to Know

Your cancellation options mostly depend on the type of ticket you bought. Hawaiian Airlines offers both refundable and non-refundable fares, and each has its own rules under the cancellation policy.

Refundable Tickets

• These allow you to cancel anytime before departure

• You receive a full refund to your original form of payment

• No cancellation fees apply

Refundable fares are more expensive upfront, but they offer complete peace of mind. They’re best for travelers who need maximum flexibility.

Non-Refundable Tickets

• You won’t receive a refund if you cancel, except within the 24-hour window

• You’ll likely receive a travel credit instead, minus any applicable fees

• Travel credits can be used toward future flights and are usually valid for 12 months

It’s important to note that non-refundable fares are standard for most promotional or discounted ticket classes.

Basic Economy (Main Cabin Basic) Tickets: Minimal Flexibility

If you booked a Main Cabin Basic fare, be aware that these come with the strictest terms under the Hawaiian Airlines cancellation policy.

Here’s what you can expect:

• No changes or cancellations are allowed after the 24-hour window

• These fares are non-refundable and non-changeable

• You’ll likely lose the full value if you don’t travel as scheduled

If there’s a chance you’ll need to change your plans, it may be worth upgrading to a Main Cabin fare or higher.

How to Cancel a Hawaiian Airlines Flight

Canceling a flight with Hawaiian Airlines is simple. You can cancel online, by phone, or via the mobile app.

Online Steps:

1. Visit hawaiianairlines.com

2. Click on “My Trips” or “Manage Flights”

3. Enter your last name and confirmation number

4. Select the flight you want to cancel

5. Review refund or credit options before confirming cancellation

Mobile App:

• Log in or enter your flight info under "My Trips"

• Navigate to the cancellation section and follow the prompts

Phone Cancellation:

Call Hawaiian Airlines if:

• You booked through a partner airline

• You need help with special travel circumstances

• You’re canceling award travel or a group booking

HawaiianMiles and Award Ticket Cancellations

If you used HawaiianMiles to book your flight, the Hawaiian Airlines cancellation policy also covers mileage bookings.

Here’s what you should know:

• Miles are redeposited to your account if you cancel

• You may have to pay a redemption redeposit fee (typically $30-$50) unless you're a Pualani elite member

• Any taxes or fees paid in cash are usually refunded or issued as travel credits

Elite members (Pualani Gold or Platinum) may qualify for waived fees and priority processing when canceling award tickets.

Travel Credits: How They Work

When you cancel a non-refundable ticket, you usually receive a travel credit for future use. These credits have rules of their own:

• They’re valid for 12 months from the original booking date

• Must be used by the same passenger they were issued to

• Can only be applied toward Hawaiian Airlines-operated flights

• Cannot be transferred or redeemed for cash

Travel credits are managed through your HawaiianMiles account or booking reference. Make sure to keep track of their expiration date to avoid losing value.

Involuntary Cancellations: If Hawaiian Airlines Cancels Your Flight

Sometimes the airline needs to cancel a flight due to:

• Weather disruptions

• Mechanical issues

• Operational decisions or staffing shortages

If this happens, the Hawaiian Airlines cancellation policy allows you to:

• Rebook on the next available flight at no additional cost

• Request a full refund to your original payment method

• Receive a travel credit if you choose not to rebook

If the cancellation causes a long delay or overnight stay, Hawaiian Airlines may offer hotel accommodations, meal vouchers, or alternate routing options—depending on the situation.

Emergency Exceptions and Fee Waivers

Hawaiian Airlines may allow exceptions to the standard cancellation policy for passengers experiencing:

• Serious illness or injury

• Death of an immediate family member

• Military deployment or jury duty

In such cases, you’ll need to:

• Call customer service to explain your situation

• Provide supporting documentation (medical certificate, death notice, etc.)

Waivers are considered on a case-by-case basis, but the airline generally tries to be understanding and helpful in emergencies.

Cancellations Through Third-Party Platforms

If you booked your flight through a travel agency or third-party site (like Expedia or Priceline), your cancellation must be processed through them—not directly with Hawaiian Airlines.

Important notes:

• Their rules may differ from the airline’s policy

• You might have to pay extra service fees

• Refunds and travel credits could take longer to process

Always check the cancellation terms of your booking source before finalizing your ticket.

Final Thoughts

The Hawaiian Airlines cancellation policy is designed to give travelers some flexibility while balancing fare options and operational costs. From risk-free 24-hour cancellations to non-refundable fares and award ticket conditions, there are plenty of details to be aware of.