Air France Rome Office: A Complete Guide to the Air France Office in Rome, Italy

Need help with your Air France flight while in Italy? Explore the Air France Rome Office for flight bookings, baggage support, and travel assistance. Learn everything about the Air France office in Rome, Italy.

Jun 30, 2025 - 10:29
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When traveling with Air France to or from Italy, knowing where to find support can make your journey stress-free. The Air France Rome Office is your go-to place for all travel-related assistance. Whether you need to book a ticket, get help with baggage, or resolve travel disruptions, the Air France office in Rome provides reliable and professional support.

In this guide, we cover everything you need to know about the Air France office Rome Italy, including its location, services, contact information, and how it can help you with your travel needs.


Overview of the Air France Office in Rome

The Air France Rome Office is one of the airline’s key service centers in Italy. It supports travelers with various inquiries and services, both before and after departure. Whether you are a business traveler, tourist, or frequent flyer, the office serves as a helpful point of contact.

By visiting the Air France office in Rome, travelers can handle a wide range of tasks such as flight changes, special requests, refunds, and more. Having a physical office location in Rome enhances the airline’s accessibility and allows for a more personalized customer service experience.


Where Is the Air France Office Rome Italy Located?

The Air France Rome Office is located at Leonardo da Vinci International Airport (Fiumicino Airport) — the busiest airport in Italy and a central hub for international travel. This location ensures that passengers flying in and out of Rome can conveniently access Air France services.

Address:
Air France Office – Rome Fiumicino Airport
Terminal 1, Departure Level
Rome, Italy

Being located in Terminal 1, the office is easy to reach for both departing and arriving passengers. The office is also accessible by train, taxi, and airport shuttle services from central Rome.


Contact Information for the Air France Office in Rome

If you prefer to contact the office by phone instead of visiting in person, Air France offers dedicated customer service lines.

Phone (within Italy): +39 (0) 89 29 49
Hours: Monday to Friday, 9:00 AM to 5:30 PM
Website: Visit the official Air France website or use their mobile app for self-service options.

Always call ahead to confirm the office's operating hours, especially during holidays or weekends.


Services Provided by the Air France Rome Office

The Air France office in Rome offers a variety of services to make your journey smoother and more convenient. Here are the main services available:

1. Flight Bookings and Reservations

You can book new flights or make changes to your existing reservations directly at the office. This includes upgrading your seat, selecting special meals, or requesting flight itineraries for visa applications.

2. Ticket Cancellations and Modifications

The Rome office can assist with flight cancellations, rescheduling due to personal or operational reasons, and rebooking for missed or delayed flights.

3. Baggage Services

Lost your luggage or have a baggage-related concern? The office handles baggage claims, delayed or damaged baggage reports, and provides guidance on baggage allowances.

4. Refunds and Compensation

If your flight has been canceled, delayed, or overbooked, you may be eligible for a refund or compensation under EU passenger rights. The Rome office can help you file claims and guide you through the refund process.

5. Special Assistance Services

For travelers with special needs, including seniors, passengers with reduced mobility, or parents traveling with infants, the Air France Rome Office can arrange wheelchair assistance, priority boarding, and other support services.

6. Travel Document Support

The office provides information about passport requirements, visa regulations, and travel health documentation. This is especially helpful for international travelers unsure about entry rules.

7. Flying Blue Loyalty Program Support

If you're a Flying Blue member, the Air France office Rome Italy can help with account updates, mile redemption, membership upgrades, and program inquiries.


Why Visit the Air France Rome Office?

Here are a few key reasons why travelers choose to visit the Air France office in Rome:

  • Face-to-Face Assistance: Speak directly with airline staff for immediate help.

  • Faster Problem Solving: Some issues, like flight changes or baggage claims, are easier to resolve in person.

  • Multilingual Staff: Staff members typically speak Italian, English, and French.

  • Reliable Information: Get accurate, updated travel advice from official Air France representatives.


Air France at Rome Fiumicino Airport

Since the Air France Rome Office is located within Fiumicino Airport, it’s helpful to know how the airline operates at this major hub.

  • Terminal: Air France operates out of Terminal 1.

  • Check-In Desks: Located at the departure level with clear signage.

  • Lounge Access: Eligible passengers, such as Business Class and Flying Blue Elite members, can access the airport lounges.

  • Arrival and Departure Info: Staff can help you track flights, gate changes, and operational updates.


Helpful Tips for Visiting the Air France Office in Rome

Here are some useful tips to make your visit to the Air France Rome Office more efficient:

  1. Bring All Necessary Documents: Always carry your passport, travel itinerary, and booking reference number.

  2. Avoid Peak Hours: Try visiting in the morning or early afternoon to avoid long waits.

  3. Check Online First: Many services are available through the Air France website or app and may save you a trip.

  4. Know Your Rights: Familiarize yourself with passenger rights, especially if your flight has been delayed or canceled.

  5. Ask About Current Travel Guidelines: With ever-changing health and visa policies, it's wise to double-check the latest entry requirements.


Frequently Asked Questions (FAQs)

Q1: Where is the Air France office located in Rome?

The Air France Rome Office is located at Leonardo da Vinci–Fiumicino Airport (FCO), Terminal 1, Departure Level.

Q2: What are the working hours of the Rome office?

The office is generally open Monday to Friday from 9:00 AM to 5:30 PM. It is closed on public holidays.

Q3: Can I file a lost baggage claim at the Rome office?

Yes, the Rome office handles all baggage-related services, including delayed, lost, and damaged luggage.

Q4: Is it possible to book tickets at the Air France Rome Office?

Absolutely. You can book new flights, upgrade seats, and request special services at the office.

Q5: Do they offer support for Flying Blue members?

Yes, Flying Blue loyalty program members can get help with their account, miles, and rewards.


Conclusion

The Air France Rome Office is a vital service center for travelers seeking assistance while in Italy. Whether you need to book a flight, solve a baggage issue, or get help with travel documentation, the Air France office in Rome offers in-person support tailored to your travel needs.

With its convenient location at Rome Fiumicino Airport and a multilingual, professional staff, the Air France office Rome Italy is designed to enhance your overall travel experience. Whether you're departing, arriving, or in transit, this office ensures your journey continues smoothly and with peace of mind.